DSV Program Policies

Updated 1 week ago ​by Merch Transformation Change Management

Program policies are derived from the Walmart Supplier Agreement and the Direct Ship Vendor Schedule. Compliance with program policies ensures good standing in the DSV Program and provides an excellent customer experience. Failure to comply may result in account suspension or termination.  

  • Supplier will submit at least one error-free inventory feed per day. Error-free means all current stock and available inventory of each item are included in the feed
  • Please do not submit on-hand quantities for items that are not available to ship. If you are waiting for items to be replenished in your warehouse, include the item in the inventory spec with a quantity of 0.
  • Supplier will inform Walmart.com immediately of any failure to ship any part of a customer order on the shipment date specified. Late shipments will incur a chargeback
  • Supplier shall maintain an on-time ship standard of at least 99%. The on-time ship standard is calculated on a calendar monthly basis
    • The on-time ship standard means supplier tenders at least 99% of orders to the carrier on or before the Expected Ship Date (ESD), including complete and accurate tracking information
    • Supplier must ship the remaining 1% (or other remaining percentage) or orders no later than one (1) Business Day following the expiration of the ESD
  • Supplier shall maintain inventory to fulfill Walmart.com orders at a rate that results in no more than 0.1% backorders. The backorder standard is calculated on a calendar monthly basis
  • Delivery of customer orders will be completed through the shipping carrier Walmart.com designates
  • Supplier shall ship all orders with the carrier and shipping level designated by Walmart.com at a rate of at least 99%. Using a different carrier or shipping level than designated will incur a chargeback. Carrier Compliance is calculated on a monthly basis
  • Supplier shall ship all orders from the Distribution Facility location designated by Walmart.com. The ship-from location is derived from the inventory feed provided by the supplier
  • Supplier will comply with all requirements for Ship to Store orders set forth in the “Site to Store Partner Handbook”
  • Supplier will maintain complete and accurate Distribution Facility information in Supplier Center. Supplier will provide at least sixty (60) days written notice of Distribution Facility modifications, including closings, shutdowns, relocations, new facilities, changes to normal operating hours, and any changes to business contact information
  • Supplier will provide at least five (5) business days written notice of all supplier system changes and modifications that could have any potential effect on supplier-Walmart communications, including but not limited to: inventory uploads, order transmission, on time shipping

How did we do?