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In our ongoing effort to improve customer experience, we’ve implemented DSV standards to help you improve customer satisfaction.
Walmart’s mission is to provide you with the tools you need to improve your performance and succeed as a DSV. This article provides suggestions and best practices for improving your order defect rate, which will improve your DSV scorecard.
Program policies are derived from the Walmart Supplier Agreement and the Direct Ship Vendor Schedule. Compliance with program policies ensures good standing in the DSV Program and provides an excellent customer experience.
The Prohibited DSV Activities and Operations policy establishes a secure and fair program of products and services for Walmart customers and suppliers.
Learn about DSV Carrier standards, guidelines, and the escalation process. Plus, view a full list of DSV Carrier Methods.
Learn more about carrier accounts and how to find your carrier account numbers when using Supplier One.
Learn how to update your DSV warehouse information – including warehouse address, contacts, hours of operation, and holiday schedules – when using Supplier One.
Learn how to update your DSV contacts when using Supplier One.
Learn how DSV suppliers set operational outages to prevent potential backlogs of late orders, chargebacks, and, most importantly, disappointed customers.
Walmart.com has partnered with SPS Commerce to help you quickly and easily meet all of our DSV program requirements (e.g., purchase order acknowledgements, shipment notifications, inventory status up…
Walmart requires our DSV partners to support USPS shipping. Learn how to submit USPS reimbursements, how to submit approved requests in the Walmart Accounts Payable Portal, and find answers to frequently asked questions.
DSVs are required to ship on or before the ESD to meet the promised delivery date. Failure to comply with this date will result in a fulfillment Performance (Late and Reject) Chargeback and may result in suspension from the DSV program.
Virtual Refund/Replacement chargebacks (VR chargebacks) are charges for items that required a customer refund or replacement.
DSVs are required to ship all orders using the assigned carrier method. Failure to comply results in a Transportation Chargeback and may result in suspension from the DSV program.
This Hub helps our DSVs navigate through the holiday season by providing self-service support on the most important operational topics this holiday. Find important business updates, articles for in-season exceptions, and a helpful FAQ section.
View DSV newsletters sent to you by Walmart each month. In each newsletter, you can expect to find important updates and training related to your DSV business.
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