DSV Holiday Hub 2024

Updated 5 days ago ​by Merch Transformation Change Management

Welcome to the DSV Holiday Hub 2024! The Hub was created to help our DSVs navigate through the holiday season by providing self-service support on the most important operational topics this holiday. Here you will find important business updates, articles for in-season exceptions as well as a helpful FAQ section.

Thank you for your continued support of our DSV program and the excellent service you provide our customers!

Business Updates

For this holiday, we have pre-set capacity forecast numbers for your DSV warehouse(s). For more information on how capacity works and where to view your warehouse capacity, click here.

If you need help adjusting your capacity, please click Help > Manage tickets in Supplier One. 

  • Decrease capacity requests: If you would like us to decrease your pre-set capacity numbers, please provide the new capacity numbers along with the Distributor ID(s).
  • Increase capacity requests: Per our leadership direction, capacity increase requests need to be reviewed on a case-by-case basis. Please provide us with your suggested capacity numbers, along with evidence or justification on why you need a higher capacity.

FedEx Holiday Shipping Charts

Confirm Proper Billing

Please ensure you have your Company's Account as the Shipper of Record in all carrier websites you use. This means you will be able to file claims with carriers when necessary. Not doing so will disqualify your orders for both Walmart reimbursement and being able to create a carrier claim.

Add the Walmart Account number assigned to you as the Third Party Billing account. This number can be found in your Supplier One Supplier Profile as outlined in Navigating to DSV Carrier Account Details. Additionally, it could impact your performance and future with Walmart if the account numbers are not properly utilized. Per Walmart Policy, you are authorized to use Walmart's carrier account number for Walmart POs only. We will be actively monitoring the carrier billings and upon breach of this policy, your contract may be terminated.

DSV Operations Guide

Have trouble with carrier pickups? This article walks you through the options for managing carrier constraints. 

Distribution warehouse capacity is the number of units a distribution warehouse can ship in a given day for Walmart.com orders. Suppliers must accurately set capacity to ensure on-time shipping and on-time delivery. Learn more in this article.

It is important to keep inventory accurate on the site to avoid order rejections. Be sure to update inventory to 0 on hand immediately when out of stock. There may also be situations where you cannot fulfill an order. Click here to review the article for how to handle these instances.

Make sure operational outages are set in Supplier One for any planned warehouse closures. Unplanned warehouse closures due to severe weather, power outages, etc. should also be set in Supplier One if they occur. Setting operational outages can help you manage potential late order backlogs, prevent late order chargebacks, and prevent overall negative customer experience. 

Make sure your business is set up for success this holiday with these best practices.

1. Where can I get support on my issues?

Please visit our Supplier One HelpDocs to search and browse for topics. If you need further assistance, please open a case in Supplier One. Our team is ready to help troubleshoot or answer any questions.

2. Can I switch to a different carrier if they are behind on pickups (ex. Switch from FedEx to UPS)?

No, please ship orders with the assigned carrier method. Switching the carrier method will result in a $5 chargeback per order. Please review the carrier constraints for options.

3. Can I add lag time (lead time) to allow more time to process orders?

Additional lead times are only allowed for items that are personalized, built-to-order, or large items that need to ship with an LTL/freight carrier. If your items fall into any of these categories, please create a Partner Support case. If your items do not fall into these categories, but you need additional time to process orders, consider setting an operational outage or reducing your daily warehouse capacity.

4. Where can I find my carrier account number?

A unique FedEx carrier account number is assigned to each Distributor ID/warehouse, which can be found in Supplier One. Click here for details.

5. I just added a new shipping location, how long will it take to receive my carrier account numbers?

Please allow 14 business days for your account numbers. Click here for details.

6. I’m receiving orders for USPS, can they be switched to another carrier?

We require all our DSV partners to support USPS shipping per our DSV Policy. UPSP (CM 31) is the only carrier we have contracted to service U.S. PO Box addresses, as well as U.S. territories such as Puerto Rico. You will need to pay for USPS shipping first and then request a shipping cost reimbursement following the instructions outlined here. If you cannot support USPS at the moment, please work to set it up for future orders since this is a requirement for the DSV program. In the meantime, you will reject the USPS orders that cannot be fulfilled with an Unrecognized status in Supplier One (or EDI code "R2" if using EDI). Once the order is rejected, consider it canceled.

7. What should I do if my warehouse is located in an area that is or will be experiencing severe weather?

Proactively set an operational outage in Supplier One on the days you expect your warehouse will experience severe weather. This ensures orders are not assigned ship dates on those designated days. If your warehouse experiences severe weather without advance warning, please still set an operational outage immediately to mitigate the customer impact and prevent a build-up of late orders.

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