Walmart uses an algorithm to assign a carrier method to each order. The algorithm chooses the best carrier based on the partner location and the delivery location, which helps to ensure the best possible experience for the customer. DSVs are required to ship all orders using the assigned carrier method. Failure to comply results in a Transportation Chargeback and may result in suspension from the DSV program.

Transportation chargebacks are applied when orders are assigned a certain carrier method and the DSV shipped the order using a different carrier method. A $5 chargeback is applied to each non-compliant shipment.

**Example: A package is shipped via FedEx Home Delivery (Carrier Method ID (CMID): 67) but was assigned FedEx Ground (CMID: 20) by the Walmart system.

All DSV Transportation chargebacks are issued by Walmart Performance Management.

DSV Supplier Agreement – Section 4 Transportation & Carriers

The terms of the standard DSV contract outline the standards that Walmart has set for shipping POs. The text below is from your DSV contract for Transportation & Carrier issues. 

Supplier shall ship all customer orders in accordance with the particular carrier and shipping level designated by Walmart.com at a rate of at least 99% (“Shipment Accuracy”) and Supplier shall be solely liable for the cost of any upgrade in shipping level made at Supplier’s discretion without Walmart.com written approval. Shipment Accuracy shall be calculated on a monthly basis.

Chargeback Impact on DSVs

Walmart pays for shipping costs; unauthorized changes affect the integrity of the service-level agreement (SLA) and the promised delivery date to the customer, therefore providing a poor customer experience.

Avoid Fulfillment Chargebacks

To avoid chargebacks for Transportation Chargebacks

• You must ship orders using the Walmart-assigned carrier method.
• If you cannot ship the order using the assigned carrier method, please open a ticket within Supplier One and provide a valid reason for the change and provide any supporting documentation.
• Ensure that you are familiar with the carrier codes that appear in your POs. You can find carrier codes and other DSV shipping details please refer to DSV Carrier Methods.

Chargeback Schedule

Performance Management sends chargeback emails on a monthly basis.

• You have until the end of the month to review your charges.
• All dispute deadlines are provided in the chargeback emails.
• All defective POs will be provided in the PO details file attached to the scorecard.

The table below illustrates when chargebacks from the Chargeback Month column will be visible in Supplier One by providing the date of the scorecard release in the DSV Scorecard Available column.

Dispute a Chargeback

If your business has a valid business reason to be exempt from a Late or Reject Chargeback for a month, you must submit an exemption request to the Walmart Performance Team. All requests are subject to approval.

If you would like to dispute any late shipments or reject chargebacks, please submit a ticket within Supplier One. Select Payments as the issue type. You must include the following information in your case dispute:

• Include the month they are disputing (e.g., April Transportation chargeback dispute)
• Explanation of why you believe you should not have received a chargeback.
• Any attachments that support your case should be included in the case.

Payment Questions

If you have any questions or concerns regarding carrier claims or payments that are not chargeback related, please submit a ticket to Walmart Enterprise Business Services Contact Center (EBS).

Related Articles

DSV Fulfillment Performance Chargebacks

DSV Virtual Refund/Replacement Chargebacks