Contact Support – Owned Suppliers
Getting Started
If you have not started the process of becoming a Walmart Supplier, please go to the following link: http://corporate.walmart.com/suppliers.
If you are in the process of creating a contract with Walmart and need support during this stage, please contact the Retail Link Help Desk:
- US Suppliers: Call 479-273-8888 (toll-free 888-499-6377)
- International suppliers: Email rlintsupport@wal-mart.com
Support Before Completing Launch Steps
If you have a Walmart contract and need help getting set up, contact Partner Support.
Owned (Warehouse) Supplier Support
After you are live as a Warehouse Supplier (i.e., you ship items to a Walmart warehouse), use the following contact information:
Item Setup and Item Maintenance | Domestic suppliers: Click Help > Manage tickets in Supplier One to file a ticket Import suppliers: Contact Partner Support |
Compliance (WERCS) | |
Transportation, PO Revision Requests, PO Routing, and Carrier Issues | |
Return Center operations, Returns claims (unrelated to carrier/freight), Contracts | Domestic suppliers: Click Help > Manage tickets in Supplier One to file a ticket Import suppliers: Contact Partner Support |
Payments and Invoices Walmart Global Shared Services (WGBS) | |
Payments Walmart Early Pay Program | Contact C2FO via email at suppliersupport@C2FO.com Or call 844-566-4894 |
Packaging and Labeling | |
Warehouse EDI/WebEDI Setup, Testing, and Support | Or call 479-273-8888 (toll-free 888-499-6377) |
Retail Link Access and Support | Contact Partner Support > Retail Link Choose the topic that best fits your issue: Request for Information, Retail Link Account Creation, Decision Support Issues, Password Issues, Application Issues, Account Info Change Request Or call 479-273-8888 (toll-free 888-499-6377) |