Contact Support – Owned Suppliers

Updated 1 week ago ​by Merch Transformation Change Management

Getting Started

If you have not started the process of becoming a Walmart Supplier, please go to the following link: http://corporate.walmart.com/suppliers.

If you are in the process of creating a contract with Walmart and need support during this stage, please contact the Retail Link Help Desk:

  • US Suppliers: Call 479-273-8888 (toll-free 888-499-6377)
  • International suppliers: Email rlintsupport@wal-mart.com

Support Before Completing Launch Steps

If you have a Walmart contract and need help getting set up, click Help > Manage tickets in Supplier One (during onboarding) to file a ticket or call 479-273-8888 (toll-free 888-499-6377).

Owned (Warehouse) Supplier Support

After you are live as a Warehouse Supplier (i.e., you ship items to a Walmart warehouse), use the following contact information: 

Item Setup and Item Maintenance

Click Help > Manage tickets in Supplier One to file a ticket

Compliance (WERCS)

wercshelp@walmart.com

Transportation, PO Revision Requests, PO Routing, and Carrier Issues

Inbound Transportation

Return Center operations, Returns claims (unrelated to carrier/freight), Contracts

Click Help > Manage tickets in Supplier One to file a ticket

Payments and Invoices Walmart Global Shared Services (WGBS)

Click Help > Manage tickets in Supplier One to file a ticket

Or click here for support

Payments Walmart Early Pay Program

Contact C2FO via email at suppliersupport@C2FO.com

Or call 844-566-4894

Packaging and Labeling

WMBarcodeLabeling@walmart.com

Warehouse EDI/WebEDI Setup, Testing, and Support

Click Help > Manage tickets in Supplier One to file a ticket

Or call 479-273-8888 (toll-free 888-499-6377)

Retail Link Access and Support

Click Help > Manage tickets in Supplier One to file a ticket

Or call 479-273-8888 (toll-free 888-499-6377)


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