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Learn how to file and manage case tickets to Partner Support when you have questions or issues while using Supplier One.
Find answers to frequently asked questions about Supplier One.
Find answers to frequently asked questions about doing business with Walmart.
Learn where to find training courses to help you navigate Supplier One and gain foundational knowledge in other supplier-related areas.
Learn how to navigate to articles and self-paced, on-demand courses in Supplier Academy, and get tips if you run into issues accessing a course.
See the latest status of known issues, expected resolution times, and potential workarounds. Our team is actively fixing reported issues as quickly as possible.
The DEX Zebra Printer acts as a bridge between the supplier's handheld device and the Walmart network. It passes messages and data between the two parties. Learn how to troubleshoot DEX system errors.
Learn about Dotcom Returns Billing Claims and submissions guidelines for suppliers on Return to Vendor (RTV) terms.
Learn about support resources and contacts for Drop Ship Vendor (DSV) suppliers.
Find answers to frequently asked questions about returns charges and disputes.
RTV Pallet Claims are customer returned items shipped back to the supplier from one of Walmart’s return centers. If there is a discrepancy between the items received and the manifest, follow the instructions below to submit a claim.
Virtual refund/replacement (VR) charges are for items that required a customer refund or replacement but the physical item does not arrive at a Walmart return center.
This article provides a place for you to view DSV QuickStart Guides. Each guide provides a general overview of various Supplier One functions and processes related to your DSV business.
Program policies are derived from the Walmart Supplier Agreement and the Direct Ship Vendor Schedule. Compliance with program policies ensures good standing in the DSV Program and provides an excellent customer experience.
The Prohibited DSV Activities and Operations policy establishes a secure and fair program of products and services for Walmart customers and suppliers.
Walmart’s mission is to provide you with the tools you need to improve your performance and succeed as a DSV. This article provides suggestions and best practices for improving your order defect rate, which will improve your DSV scorecard.
Virtual Refund/Replacement chargebacks (VR chargebacks) are charges for items that required a customer refund or replacement.
DSVs are required to ship all orders using the assigned carrier method. Failure to comply results in a Transportation Chargeback and may result in suspension from the DSV program.
This Hub helps our DSVs navigate through the holiday season by providing self-service support on the most important operational topics this holiday. Find important business updates, articles for in-season exceptions, and a helpful FAQ section.
View DSV newsletters sent to you by Walmart each month. In each newsletter, you can expect to find important updates and training related to your DSV business.
Learn who to contact when Owned Suppliers run into issues.
Learn how solution providers can get support.
The Walmart Transportation Application Portal contains the tools you will need to work with Walmart's Transportation Department.
Find answers to frequently asked questions about PO revisions.
Customer Service Adjustments (CSAs) are financial adjustments applied to orders by Customer Care agents. Partial Return Charges are adjustments given to the customers to prevent a return.
Walmart expects its suppliers to comply with all applicable antitrust laws and to compete vigorously for its business.
Learn how to access the Transportation Support Portal to create PO revisions.
Download the guide to learn how to use FedEx Ship Manager at fedex.com to complete your PO Routing.
Find answers to frequently asked questions about requesting routing for Type 20 POs.
This article covers how to submit a request for routing for your Warehouse (Owned) Supplier purchase orders.
Learn where to find the Supply Chain Packaging Guide.
Transit testing refers to lab tests that simulate the movement of a package throughout the supply chain. These tests consist of multiple drops, compression, atmospheric changes, and vibrations.
An enhancement to our eComm shared process makes the DSDC channel eligible for the shared inventory program. DSDC items shipping to both stores and FCs could appear on the same POs inbound to our DC network.
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