Support

Manage Case Tickets

Learn how to file and manage case tickets to Partner Support when you have questions or issues while using Supplier One.

Supplier One FAQs

Find answers to frequently asked questions about Supplier One.

General FAQs

Find answers to frequently asked questions about doing business with Walmart.

Supplier One Training Courses

Learn where to find training courses to help you navigate Supplier One and gain foundational knowledge in other supplier-related areas.

How to Access Supplier Academy

Learn how to navigate to articles and self-paced, on-demand courses in Supplier Academy, and get tips if you run into issues accessing a course.

Known Issues Report

See the latest status of known issues, expected resolution times, and potential workarounds. Our team is actively fixing reported issues as quickly as possible.

Troubleshooting DEX System Errors for Suppliers

The DEX Zebra Printer acts as a bridge between the supplier's handheld device and the Walmart network. It passes messages and data between the two parties. Learn how to troubleshoot DEX system errors.

Dotcom Returns Billing Claim Guide

Learn about Dotcom Returns Billing Claims and submissions guidelines for suppliers on Return to Vendor (RTV) terms.

DSV Support Resources and Contacts

Learn about support resources and contacts for Drop Ship Vendor (DSV) suppliers.

Returns Charges and Disputes – FAQs

Find answers to frequently asked questions about returns charges and disputes.

RTV Pallet Claims Guide – Owned and DSV

RTV Pallet Claims are customer-returned items shipped back to the supplier from one of Walmart’s return centers. If there is a discrepancy between the items received and the manifest, follow the instructions below to submit a settlement spreadsheet.

Supplier Virtual Refund/Replacement Charges

Virtual refund/replacement (VR) charges are for items that required a customer refund or replacement but the physical item does not arrive at a Walmart return center.

Contact Support – Owned Suppliers

Learn who to contact when Owned Suppliers run into issues.

Partner Support for Solution Providers

Learn how solution providers can get support.

PO Revision FAQs

Find answers to frequently asked questions about PO revisions.

CSA Partial Return Charges

Customer Service Adjustments (CSAs) are financial adjustments applied to orders by Customer Care agents. Partial Return Charges are adjustments given to the customers to prevent a return.

PO Routing: FedEx Quick Guide to Bill Third Party

Download the guide to learn how to use FedEx Ship Manager at fedex.com to complete your PO Routing.

Type 20 PO Process

Find answers to frequently asked questions about requesting routing for Type 20 POs.

Submit a Request for Routing

This article covers how to submit a request for routing for your Warehouse (Owned) Supplier purchase orders.

Walmart.com Supplier Packaging and Labeling Manual

Learn where to find the Supply Chain Packaging Guide.

Transit Testing

Transit testing refers to lab tests that simulate the movement of a package throughout the supply chain. These tests consist of multiple drops, compression, atmospheric changes, and vibrations.

National Distribution Center FAQs

To deliver more items to customers more quickly and efficiently, we will adjust how some suppliers ship directly to eCommerce fulfillment centers (FC) for certain items.

Advance Ship Notice (ASN) FAQs

Find answers to frequently asked questions about Advance Ship Notice (ASN).

Enhancement to eComm Ordering for DSDC Vendors

An enhancement to our eComm shared process makes the DSDC channel eligible for the shared inventory program. DSDC items shipping to both stores and FCs could appear on the same POs inbound to our DC network.