PO Revision FAQs

Updated 3 months ago ​by Merch Transformation Change Management

Submitting a PO Revision Request

1. When can I submit a PO revision request?

You should submit a PO revision request prior to the ship date of the PO AND prior to requesting routing (for Collect orders), otherwise you may be subject to chargebacks. 

2. If I’m a Collect Supplier and have already requested routing for my PO but now need to submit a PO revision, what should I do?

We can't update the PO until you have requested routing be revised on the PO. To do this: 

1. Open the ticket at the following link: https://wal-marttransportation.na1.teamsupport.com/login/user.
2. Create a ticket request.
   1. Under Ticket Type, select Supplier.
   2. For Load Type, select General Merchandise (GMT).
   3. For Assistance Needed, select Revisions/Expedited Requests. Then, choose your Reason for Revision. 

If your scheduled ship date is within 24 hours of your request, you must call the assigned carrier to cancel your pickup appointment and then open a routing revision request ticket. Once you have opened a ticket to request a revision on your routing, you can then submit your PO revision request within our GEC Transportation Portal, referencing your route revision request ticket number.

3. Once I open a ticket, how long will it take for the PO to be updated?

The PO will be updated two business days after the ticket was opened. This is contingent upon all required fields being populated so that Walmart.com has enough information to review and process the request. 

4. Why does it take two days for the PO to be updated?

Our Inventory Management team will review all PO revision requests submitted from the previous day and will approve or reject the request accordingly. 

• If the request is rejected, your ticket will be closed the following morning with a message that the request has been rejected. Someone from the Inventory Management team should also contact you separately to notify you why it was rejected.
• If the request is approved, your ticket will be closed the following morning with a message that the PO has been updated. 

5. Why would my ticket request be rejected and closed?

There could be multiple reasons why your ticket may be rejected. 

1. The request is not one of the acceptable revision request reasons outlined in the last section below. 
2. You have not provided enough/incorrect information to process the request, and we have assigned the ticket back to you to correct the information so we can review the revised information and process the request. If you do not respond back with the corrected information within three business days, the ticket will be automatically closed. You will need to open a new ticket if you still want to submit the request after the allotted time has passed.  

6. How many POs and Revision Request types can I request to change per ticket?

Only one PO and Revision Request Type can be submitted for change per ticket. If you have multiple POs and/or Revision Request Types, please open separate TSP tickets for each one. A few examples are listed below:

• If you have one PO that needs both a Date Change AND a Line Cancellation, you would need to open a separate TSP ticket for each one because there are different required fields for each type. 
• If you have multiple POs that all require a cancellation, you would need to open a separate TSP ticket for each PO. 
• If you have one PO with multiple lines that need cancellation, you CAN cancel all necessary lines of that PO through one TSP ticket. Multiple line items on the same PO should not be separated through multiple ticket requests. 
   

7. If the item cost is incorrect on a single PO or a group of POs, what should I do?

If there is an incorrect cost on a Purchase Order, please reach out directly to your dotcom Buyer or Planner. As of April 21, 2017, cost change requests are no longer accepted through TSP. 

8. If the item cost is permanently changing on an item, what should I do? 

If there is a permanent cost change, you should contact your Walmart.com Buyer to update the system cost for the item prior to any new Purchase Orders being written. 

9. Who can I reach out to if I have a unique PO change request that is not listed in the ticket drop-down?

Please reach out directly to your dotcom Planner. If you aren't sure who that is, reach out to the below distro that aligns most closely with your product type: 

• WEC-Replenishment Baby: WECREPLE58@email.wal-mart.com 
  • Baby Consumables, Toys, Care & Safety, Feeding, Cribs & Car Seats, etc. 
• WEC-Replenishment Grocery: WECREPLE39@wal-mart.com 
  • Food, Beverages, Snacks, Baking, etc. 
• WEC-Replenishment Health-Beauty: WECREPLE19@wal-mart.com 
  • Cosmetics, Skin Care, OTC, Health & Hygiene, Hair Care, etc. 
• WEC-Replenishment Household: WECREPLE86@wal-mart.com 
  • Household Goods (Paper & Chemical), As Seen On TV 
• WEC-Replenishment Office: WECREPLE91@wal-mart.com 
  • Office Consumables, Organization, Writing & Activity 
• WEC-Replenishment Pet: WECREPLE9@wal-mart.com 
  • Pet Consumables & Pet Supplies 
• WEC-Replenishment Electronics: WECREPLE24@wal-mart.com 
  • Electronics, Video Games, Media, Musical Instruments, Arts & Crafts 
• WEC-Replenishment Enthusiast: WECREPLE51@wal-mart.com 
  • Hardlines, Hardware & Paint, Automotive, Sporting Goods, Outdoor, Home Improvement 
• WEC-Replenishment Fashion: WECREPLE62@wal-mart.com 
  • Apparel, Shoes, Jewelry & Watches 
• WEC-Replenishment Home: WECREPLE71@wal-mart.com 
  • Appliances, Bed & Bath, Furniture, Home Décor, Garden, Kitchen & Dining 
• WEC-Replenishment Toys: WECREPLE97@wal-mart.com 
  • Toys and Seasonal 

10. How do I dispute OTIF projected fines that have not been invoiced?

To dispute OTIF projected fines that have not been invoiced, you should reach out directly to your Supplier Solutions Manager team to approve via preliminary removal process. This is completed monthly.

• Consumables SSM Team: ConsumSSMailbox@walmart.com
• GM SSM Team: SSMailbox@walmart.com
• Food SSM team: FoodSSMailbox@walmart.com 

Types of PO Revision Requests

Types of PO revisions that can be requested: 

Our PO revision rules were also updated with the new TSP process on 2/6/17. Please carefully review the sections below. 

• Cancellation Request (Entire PO or Line level): Choose Cancellation Request only when the other request types are not a possibility. This action will cancel the PO or PO line from Walmart’s system, deeming it invalid. It will not be allowed to be reactivated and will not be accepted at a Walmart.com facility if it is shipped. If a new PO needs to be reissued, you will need to work with your Walmart.com Inventory Management contact. Please note that submitting a cancellation after the ship date leaves the PO subject to a chargeback. 
• Date Change Request (+/- 4 days from original): Choose Date Change Request if you are unable to ship within the original ship window (for Collect Suppliers) or MABD (for Prepaid Suppliers). This request needs to be made prior to routing/shipping the PO. Requesting a date change request reactively in order to hit on-time metrics is NOT a valid reason. 

In addition, we will only process date change requests that are +/- 4 calendar days from the original ship date (for Collect Suppliers) or MABD (for Prepaid Suppliers). If your new requested date is outside of +/- 4 calendar days, we will not process the request. 

• A request for more than 4 days earlier will be rejected. 
• A request more than 4 days later should instead be submitted as a cancellation with Out of stock as the reason code, and provide the new In-Stock date for reference. 

Types of PO revisions that will NOT be accepted: 

• Date Change Request (> 4 days from original): Date change requests more than 4 calendar days from the original ship date (for Collect vendors) or MABD (for Prepaid vendors) will no longer be accepted. Instead, please submit a cancellation with “Out of stock” as the reason code, and provide the new In-Stock date for reference. 
• Quantity Change Request: Quantity changes will no longer be accepted. If you cannot ship against the original quantity requested, you can either short-ship (and be subject to a fill rate chargeback) or submit a cancellation for that PO line with “Out of stock” as the reason code, providing the new In-Stock date for the full quantity requested. 
• Cost Change Request: Cost change requests are no longer accepted, effective April 21, 2017. To best ensure that cost is being updated on both the PO and at the item level, please reach out directly to your dotcom Buyer or Planner. 

PO Edit Reason Codes for OTIF

Approved PO Edit Reason Code List 

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