DSV Support Resources and Contacts
Getting Started
If you have not started the process of becoming a Walmart DSV, please click here.
Support Before Completing Launch Steps
If you have a Walmart contract and need help beginning onboarding, Suppliers can call the Retail Link Help Desk 479-273-8888 (toll-free 888-499-6377). Operating hours are Monday to Friday, 7 AM–5 PM Central. Or, you can click Help > Manage tickets in Supplier One to file a ticket. Make sure to select the correct issue / issue subtype (e.g., Supplier Profile and Agreements).
Drop Ship Vendor (DSV) Support
After your Drop Ship Vendor account is live (i.e., you ship items directly to customers), use the following contact information:
Item Setup and Item Maintenance | Click Help > Manage tickets in Supplier One to file a ticket |
PO Revisions and Cancel Requests | Click Help > Manage tickets in Supplier One to file a ticket |
Compliance (WERCS) | |
Customer Order Issues | Click Help > Manage tickets in Supplier One to file a ticket |
Transportation and Carrier issues | Click Help > Manage tickets in Supplier One to file a ticket |
Proactive Returns Reduction | Coming soon! |
Dotcom Return Center Returns Claims (unrelated to carrier/freight), Contracts | Dotcom Returns Center Returns Claims: Returns Charges and Claims – FAQs Contracts: Any questions or concerns regarding your contracts or returns terms should be discussed with your merchant. |
Payments Walmart Global Shared Services | Click here for support or call 479-273-8888 or toll-free 888-499-6377 |
DSV EDI Set up, Testing, and Support | Click Help > Manage tickets in Supplier One to file a ticket |
DSV API Set up, Testing, and Support | Click Help > Manage tickets in Supplier One to file a ticket |
Third-party Carrier Claims | Any questions regarding filing claims with the carriers should be directed to your company's carrier representatives. |
Retail Link Access and Support | Click Help > Manage tickets in Supplier One to file a ticket or call 479-273-8888 or toll-free 888-499-6377 |
Chargebacks (Late/Rejections) | Click Help > Manage tickets in Supplier One to file a ticket |
Chargebacks (Transportation) | Click Help > Manage tickets in Supplier One to file a ticket |
Fulfillment Issues | Click Help > Manage tickets in Supplier One to file a ticket |
Advertising, PPC (Pay Per Click) |