Known Issues Report
Thank you for your feedback and patience. Transparency is critical to the Supplier One team, and we want to assure you that we are working through the common issues being reported and ensure that you have a path forward on next steps.
Below are the latest status of these issues, expected resolution times, and potential workarounds. Our team is actively fixing reported issues as quickly as possible.
Issue | Status | ETA | What can you do in the meantime? |
Order Downloads Failing for some | Fixed | 9/22/23 | You can download files now through Supplier One. |
Customer Phone Number Missing | Fixed | 9/20/23 | You will now see the Phone Number on the DSV order details screen. |
Order Uploads Failing for some | Fixed | 9/21/23 | You can reupload your files now in Supplier One. |
Item & Inventory Uploads Failing for some | Fixed | 9/21/23 | You can reupload your files now in Supplier One. |
Chatbot Issues for some | Fixed | 10/5/23 | You can file case tickets now from the chatbot in Supplier One. |
Item & Inventory Sub Application Loading Slowly | Fixed | 9/27/23 | You can manage items and inventory now in Supplier One. |
Missing access to Payment History | Fixed | 9/28/23 | You can view DSV Payment History now in Supplier One. |
Consolidated Payment History reports for all distribution centers | Fixed | 10/5/23 | You can download a consolidated report for all distribution centers in Supplier One. |
Orders - Cancellation Requested data discrepancy between Supplier One and Supplier Center | Pending | TBD | You can still view Orders - Cancellation Requested data in Supplier Center. |
DSV Facility Overview not loading | Fixed | 10/16/23 | You can view the DSV Facility Overview now in Supplier One. |
Owned returns data inaccurate | Pending | TBD |