Dotcom Returns Billing Claim Guide

Updated 1 month ago ​by Merch Transformation Change Management

Dotcom Returns Billing Claims are for suppliers on Return to Vendor (RTV) terms and Walmart.com liquidated your RTV returns, charged freight fees for liquidated items, charged incorrect handling fees, or any other billing concern related to returns from Walmart's Return Centers. If you believe you were billed incorrectly, follow the instructions below to submit a claim. 

Dotcom Returns Billing Claim Submission Guidelines

  • Download and review the backup details and documentation here.
  • Download the Dotcom Returns Billing Claim Form here.
  • Fill out the Dotcom Returns Billing Claim Form with the claim number, item ID, invoice date, the amount you are disputing, and the reason for the dispute.
  • Include the backup details and documentation for each claim.
  • Submit your claim with the required documents attached by filing a ticket within Supplier One or going to Supplier Help and selecting the tile path: Returns > Returns Chargebacks > Dotcom Returns Billing Claim.

Dispute Reason

Definition

Liquidated RTV Returns

Returns liquidated instead of RTV.

Incorrect Handling Fee

Handling fees charged at an incorrect percentage.

Has DM Allowance

Charged direct vendor billing, but you hold a DM allowance.

Freight Fee on Liquidation

Freight fee charged on returns that were liquidated.

Duplicate Deductions

Charged multiple times for the same item.

Not My Item

Charged for an item you do not own or sell.

Cost Credit Error

Cost credit charged at an incorrect percentage.

Requirements

  • Your claim form must be named "VENDOR#_VENDORNAME_MMM_YYYY" and saved as an .xlsx file
  • Claims under $50 will not be reviewed.
  • Handling fees are non-negotiable.**
  • Claims outside of the 90-day dispute window from invoice post date will be denied.
  • Claims must be submitted in month batches, not individually.
  • We do not handle cost/pricing issues.
    • Cost is what Walmart pays the supplier for their item. This is typically negotiated between the supplier and their Category Specialist (Buyer) before the items are uploaded.
    • Price (Retail) is what the customer pays Walmart for the item. In most cases, retail is originally set by the buyer but is subject to change due to pricing algorithms determined by the Pricing team.
    • If you have any questions or concerns regarding the cost or price of an item, please work with your Category Specialist.
  • We do not handle inflex/multi-box issues. See Set Up Multibox Items Using a Spreadsheet and Multibox Item FAQs.

**Handling fees are non-negotiable unless it is charged at an incorrect percentage per contract terms. Ex: charged 10% handling fees instead of 5%

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