How to Access Supplier Academy

Updated 3 weeks ago ​by Merch Transformation Change Management

We have created articles and self-paced, on-demand courses in Supplier Academy. Navigate to the courses using the instructions below.

You must have a Retail Link account to access Supplier Academy. If you need to create an account, refer to the instructions in Create a Retail Link Account.

Access Supplier Academy

  1. Go to https://supplieracademy.northpass.com/app.
  2. Click the magnifier icon at the top right corner to search by keywords or phrases, or browse available courses and help documents from the home page.
  1. Click here to access Retail Link, and click Create Account.
  2. Provide your contact information (first name, last name, email address, and phone number). Then, create and confirm your password.
  3. Select your preferred security questions, and provide your answers.
  4. Once your Retail Link account is created, you may access Supplier Academy. You are not required to complete the supplier registration process to use the learning and development resources.

Additional Resources

Issue

How to Get Help

Help with Supplier Academy

Email supplierdevelopment@walmart.com

Access issues within Retail Link / help with your Retail Link account

Please call the Retail Link help desk: 1-479-273-8888

Issues within Supplier One (e.g., questions about order management, items and inventory, etc.)

Click "Help" in Supplier One and select "Manage tickets" to submit and manage tickets to Partner Support (see detailed instructions in this article).

Or, select "Chat" to get real-time help from our chat bot or click "Search articles" to search Supplier One HelpDocs. 

Purchase Order issues

Please work with your Walmart Merchant

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