Supplier Onboarding: Support (GFR)

Updated 3 months ago ​by Merch Transformation Change Management

U.S.

The most direct way to resolve onboarding questions or issues is to contact the Retail Link Help Desk at 479-273-8888 or toll-free 888-499-6377.

Operating hours are Monday-Friday, 7 AM–5 PM CDT/CST.

China

Potential suppliers: Contact us for help or support at 0755-2151-2288.

Current suppliers: Contact us for help or support at 0755-2151-1388.

Current suppliers will need their 6-digit vendor number.

Direct Import

If you have questions, contact the Retail Link Help Desk at 479-273-8888 or toll-free 888-499-6377 (Monday–Friday, 7 AM–5 PM CDT/CST) or email Direct Import Supplier Support at GSSASZ@wal-mart.com.

Information You Should Provide

The following information will help the agent assist you:

Company name

As used for the registration onboarding process or existing supplier name.

Email address

The email address of the administrator for the company that is registering through the onboarding process.

SAP Supplier ID

As found on the supplier onboarding dashboard within Supplier One (in the task progress bar).

D-U-N-S Number

Used for the company registration (in the business verification step).

Invitation ID

For new suppliers or suppliers with a pending agreement renewal.

Step-by-step description of issue or problem

Screenshots are helpful.

For Invoicing or Claims

U.S./Puerto Rico and Canada GFR Suppliers

To resolve invoicing or claims questions or issues, click Help within Supplier One and select Manage tickets. Make sure to include all relative information and provide a reason for contact the support team:

  • Invoice Status
  • Backup Request
  • General Inquiries
  • Pay From Receipt Disputes
  • Supplier Quality Excellence Program
  • SQEP Backup
  • OTIF-US
  • OTIF Backup
  • High-Radius Disputes
  • High-Radius Backup
  • APDP Missing Claims

Or, you can use the web form at https://wmgbs-support.custhelp.com/app/retail_link

Direct Import Suppliers

Email pmts@wal-mart.com.

Additional Resources

Once you have started registration, you can log into Retail Link > Supplier Academy to access training materials on merchandising, transportation, getting paid, replenishment, analysis and working together.  

If you have questions, contact the Retail Link Help Desk at 479-273-8888 or toll-free 888-499-6377 (Monday–Friday, 7 AM–5 PM CDT/CST) or email Direct Import Supplier Support at GSSASZ@wal-mart.com. Refer to the table in this article for information that will help expedite your Help Desk experience. You can also click Help within Supplier One to get assistance from the Supplier One chatbot, manage tickets, and search articles.

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