Supplier Onboarding: Support (GFR)
U.S.
The most direct way to resolve onboarding questions or issues is to contact the Retail Link Help Desk at 479-273-8888 or toll-free 888-499-6377.
China
Potential suppliers: Contact us for help or support at 0755-2151-2288.
Current suppliers: Contact us for help or support at 0755-2151-1388.
Direct Import
If you have questions, contact the Retail Link Help Desk at 479-273-8888 or toll-free 888-499-6377 (Monday–Friday, 7 AM–5 PM CDT/CST) or email Direct Import Supplier Support at GSSASZ@wal-mart.com.
Information You Should Provide
The following information will help the agent assist you:
Company name | As used for the registration onboarding process or existing supplier name. |
Email address | The email address of the administrator for the company that is registering through the onboarding process. |
SAP Supplier ID | As found on the supplier onboarding dashboard within Supplier One (in the task progress bar). |
D-U-N-S Number | Used for the company registration (in the business verification step). |
Invitation ID | For new suppliers or suppliers with a pending agreement renewal. |
Step-by-step description of issue or problem | Screenshots are helpful. |
For Invoicing or Claims
To resolve invoicing or claims questions or issues, click Help within Supplier One and select Manage tickets. Make sure to include all relative information and provide a reason for contact the support team:
- Invoice Status
- Backup Request
- General Inquiries
- Pay From Receipt Disputes
- Supplier Quality Excellence Program
- SQEP Backup
- OTIF-US
- OTIF Backup
- High-Radius Disputes
- High-Radius Backup
- APDP Missing Claims
Or, you can use the web form at https://wmgbs-support.custhelp.com/app/retail_link
Additional Resources
Once you have started registration, you can log into Retail Link > Supplier Academy to access training materials on merchandising, transportation, getting paid, replenishment, analysis and working together.