Store Items Not on File

Updated 2 months ago ​by Merch Transformation Change Management

Every item sold in stores is recognized by the Point-of-Sale (POS) system through a unique identifier – such as a UPC/GTIN scanned from the product packaging or a Price Look Up (PLU) selected from a lookup menu. This information is vital for various store operations, including (but not limited to) receiving and pricing items, managing inventory, processing reimbursements and recalls, and handling customer returns. Errors or inaccuracies in these identifiers, or failure to include them in the Walmart catalog, can cause significant operational disruptions. These may take the form of missed sales opportunities, increased store labor costs, compliance issues, and asset loss or shrinkage.

Local Purchase Program

Stores may order items locally, and below are the guidelines for local purchases. 

  • Local purchases are non-modular items ordered at the store level from a PO given by claims.
  • Examples of these items are:
    • Theme park fashion apparel near park locations/resorts.
    • Souvenirs, such as postcards.
    • Local sports team merchandise.
    • Other items that are not purchased by a buyer or through the Digital SWAS/Salesfloor Tool.
  • To request local product, the Store Manager must open a Store Support ticket. The ticket will route to the appropriate buyer for review, and Merchants will need to set up the items with the attributes that allow the stores to order them even though the items are not traited for the stores.

Purchasing items through the Local Purchase Program requires following these important guidelines to protect our customers, associates, and company:

  • All local suppliers must have an active Walmart vendor number for store products. Go to www.corporate.walmart.com/suppliers if you need help getting set up as a valid supplier.
  • Walmart.com vendor numbers are not valid for store purchase(s) and approved for each item and department by the Home Office buyers. 
  • Not on File items:
    • Stores DO NOT accept items that are not on file for delivery. A product that is not recognized by the store’s handheld during check-in must be sent back with the supplier and not accepted, nor paid for, by the store. 
    • If items are delivered by UPS or FedEx, store associates will reseal the box and return it to the sender. 
    • If a vendor comes into stores with a letterhead with authorization to sell products at Walmart, store associates will key in the UPCs and validate the item number. Not all items are available for local purchase.

Have other questions or need help?

If you experience any issues viewing and managing your catalog, please click "Help" in the top navigation menu and select "Manage tickets" to file a case ticket. Or, select "Chat" to get real-time help from our chat bot or click "Search articles" to search Supplier One HelpDocs. 

Make sure to select the issue type Items and Inventory.

For detailed instructions, refer to Manage Case Tickets.

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