Walmart eCommerce OTIF Program for Warehouse Suppliers
For information on the On Time in Full (OTIF), visit the Overview article in Retail Link. Log in to Retail Link and navigate to Academy > 7. Analysis and Reporting (under Quick Learning Articles) > Walmart On Time In Full (under Compliance Programs).
OTIF Scorecard
Suppliers can access the OTIF Dashboard here. You can manually access the dashboard in Retail Link by navigating to Apps > On Time In Full (OTIF) Scorecard.
Contact Us
If you have questions regarding OTIF, please reach out directly to the OTIF disputes team here and choose OTIF-US in the Reason for Contact drop-down menu. Alternatively, suppliers can call the GBS Supplier Support team at (479) 273-8888 or toll-free at (888) 499-6377.