Walmart eCommerce OTIF Program for Warehouse Suppliers

Updated 1 month ago ​by Merch Transformation Change Management

OTIF provides visibility to our joint on time and in full supply chain performance, helping you easily view current and trended inbound performance by various levels of the business. 

The data in Supplier One, which refreshes every Saturday, is the same as in the OTIF Scorecard you previously accessed through Retail Link > Apps and is solely for Walmart US and eCommerce deliveries to our ACC, FDC, FSC, HVDC, Optical, Pharmacy, and RDC Networks.  

For more information, go to Supplier Academy and search for "OTIF" or go directly to the course link: https://supplieracademy.northpass.com/app/courses/ad13ed59-7bfe-46dc-a463-8df079e45446

OTIF Scorecard

Suppliers can now access the OTIF Dashboard (trends and charges) in the Performance section of Supplier One.

Contact Us

If you have questions regarding OTIF, please reach out directly to the OTIF disputes team here and choose OTIF-US in the Reason for Contact drop-down menu. Alternatively, suppliers can call the GBS Supplier Support team at (479) 273-8888 or toll-free at (888) 499-6377.

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