Walmart eCommerce OTIF Program for Warehouse Suppliers

Updated 4 months ago ​by Merch Transformation Change Management

For information on the On Time in Full (OTIF), visit the Overview article in Retail Link. Log in to Retail Link and navigate to Academy > 7. Analysis and Reporting (under Quick Learning Articles) > Walmart On Time In Full (under Compliance Programs).

OTIF Scorecard

Suppliers can access the OTIF Dashboard here. You can manually access the dashboard in Retail Link by navigating to Apps > On Time In Full (OTIF) Scorecard. 

Contact Us

If you have questions regarding OTIF, please reach out directly to the OTIF disputes team here and choose OTIF-US in the Reason for Contact drop-down menu. Alternatively, suppliers can call the GBS Supplier Support team at (479) 273-8888 or toll-free at (888) 499-6377.

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