Getting Started

Getting Started in Supplier One

Get an overview before you start using Supplier One.

Best Practices for Using Supplier One

Find simple tips and tricks to help make sure you have a seamless experience in Supplier One.

Operational Expectations - On-Time Delivery

Learn about On-Time Delivery (OTD), how you can ensure you are impacting OTD, and how Walmart measures OTD.

Supplier Setup and Maintenance

Learn where to find the supplier onboarding articles to set up your company profile, accept your agreement, and get started with Walmart. If you need to maintain your company profile, learn how to access your supplier profile in Supplier One.

Managing Site Administrators

Learn how to add or remove Site Administrators from each of your accounts.

User Management - Retail Link

Learn how Account Administrators can view and manage their organization's users from the Retail Link user management page.

Supplier Bot Management

Token-based access is now enabled for all new and existing Retail Link bot accounts. The token-based access adds an extra layer of security to the login process for bots.

Claiming the Retail Link Administrator Role for an Existing Supplier Account

If one of your Supplier Vendor accounts does not have a designated Retail Link Site Administrator, learn how you can claim the role for a particular Supplier Vendor 6-digit account. Walmart will validate you are an appropriate site administrator for the account.

Understand the Difference Between a DSV and a Warehouse Supplier

Learn about the difference between a Drop Ship Vendor (DSV) and a Warehouse supplier.

Common Questions About Becoming a DSV or Warehouse Supplier

Find answers to frequently asked questions about becoming a DSV or Warehouse Supplier for Walmart.

Walmart Tax ID and Certificates by State

Learn where to find helpful information if you require Walmart’s tax ID or tax certificates by state during the supplier onboarding process or for tax purposes.

Supplier Quality Excellence Program Introduction

For information on the Supplier Quality Excellence Program (SQEP), learn how to access the course on Supplier Academy.

Walmart eCommerce OTIF Program for Warehouse Suppliers

For information on the On Time in Full (OTIF), learn how to access the course on Supplier Academy.

Multi-factor Authentication: Supplier Profile Unlock

Supplier Profile Unlock is a self-serve capability that allows you, the user, to set up security questions to answer in the event that you reach the maximum number of ID verification attempts using one-time password (OTP) for multi-factor authentication (MFA).

Password Reset Request - Retail Link

Learn how to reset your Retail Link password. Remember that your User ID and password are confidential and must not be shared with anyone inside or outside of your company.

Password Reset Errors

Issues with resetting passwords often stem from the browser you are using. Find tips to help troubleshoot Retail Link password reset errors.

Supplier Multi-factor Authentication

Learn about Supplier Multi-Factor Authentication (MFA) for Retail Link access.