Direct Store Delivery (DSD) is a method of delivery that allows suppliers to drop their product at Walmart's receiving docs rather than shipping with a carrier. Walmart Receiving Accuracy Program (WRAP) is used to monitor DSD deliveries and accuracy.

Access the Supplier Accuracy Dashboard

Each supplier has access to Retail Link administrators that are equipped to set up new Retail Link accounts for users. If you are set up as a Retail Link Site Administrator, you need to request to be added to Access Group 6043 to view the dashboard. If you are a Retail Link Additional User, contact your Retail Link Site Administrator and request to be added to Access Group 6043. Alternatively, create a case for Partner Support and select Retail Link > Accuracy > WRAP > Access.

How do I get or access my Retail Link account?

All suppliers have at least one Retail Link user. If you do not have Retail Link access, contact Partner Support and select Retail Link. Next, choose the topic that best fits your issue: Request for Information, Retail Link Account Creation, Password Issues, Account Info Change Request. You can also call (479) 273-8888.

Common DSD Issues

This section provides some common issues that suppliers may face with DSD systems. Please see the bulleted list under each section to find troubleshooting options.

My dashboard is blank – No data available.

• Verify that your company is participating in the Digital Receiving Program. To do this, check with your site administrator or EDI specialist.
• Please review the About the Supplier Academy article regarding digital receiving PATH. To access this, navigate to Retail Link > Apps > Supplier Academy - Getting Started.
• Complete the Quickbase questionnaire for ASN/DEX.

Application Error – Button not working (Cannot access the system)

• Contact the NEXTECH Team.
• Submit a ServiceNow ticket for the tech team. Provide your Supplier Number and screenshots of the error(s).

Frequently Asked Questions

1. How do we know if there is an error at the time of delivery?

Stores perform regular audits, and results are confirmed by the supplier prior to departure. Audit exceptions should be confirmed before the audit is finalized and the Proof of Delivery (Receiving Detail Final Report) is provided. 

2. What types of errors count against our accuracy score?

Error types include: Damages, Unauthorized, Correct items and quantities on the wrong pallet, Overages, Same product line at the same cost but in a different flavor, etc.

3. What causes a delivery error?

Audits are performed by comparing the UPC(s) with the quantity delivered. Errors include:

• Any items that are expected on the digital receiving record (ASN or DEX) that are not present at the time of delivery are a shortage. 
• Substitutions or mispicked items are considered a shortage. 
• Excess quantities (overages due to increased quantities or items that are delivered, but not reflected on the digital receiving record) are not accepted by the store.
• Any rejected items or items that are not on file will not impact the accuracy calculation.

Accuracy calculations remove rejected and items that are not on file from the expected quantity.  

4. What might cause my ASN or DEX to fail?

The store did not receive the ASN or DEX file at the correct time. 

• ASNs must be at the store 4 hours before delivery.
• DEX information will be downloaded at the time of delivery. 

5. Can suppliers correct a discrepancy prior to check-in but after the ASN was sent?

ASN discrepancies discovered through the audit process are reflected in your accuracy. If an item was included in a digital receiving record sent to Walmart but is not present in the store at the time of delivery, this is considered a shortage. If there are known discrepancies for non-audited deliverers, sellers can follow the item rejection process to remove the item from the delivery (and payment to the supplier). 

Supplier Accuracy Rate

The Supplier Accuracy rate is designed to compensate for projected shortages on non-audited deliveries. A historical error rate is calculated based on units expected compared to units received.  

1. At what level will the Shortage Recover Fee be charged?

Fees are charged based on the accuracy delivered by each vendor number, store, or company total. Bottlers may ask this if the company has an issue with accuracy: will they be charged or is it specific to their vendor number?

• Supplier Accuracy rates are calculated based on your six-digit supplier numbers assigned by Walmart during the Supplier Agreement process.
• Audit accuracy is measured based on your six-digit supplier number at the time of the delivery. If you have multiple Vendor IDs, any applicable fees are applied to each account.

2. How are fees calculated?

The Supplier Accuracy rate is calculated from quarterly delivery accuracy based on audits performed in the 13-week period.

• The Supplier Accuracy rate is based on the supplier's shortage rate for the period (100% - Accuracy %). 
• The accuracy percentage is calculated as Received Quantity divided by (Expected Quantity - Rejected Quantity - Not on File Quantity).
  • For example: 100% accuracy on delivery with 100 expected units would be calculated as follows: 100 Received Quantity divided by (100 Expected Quantity - 0 Rejected Quantity - 0 Not on File Quantity) = 100% Accuracy.

3. Will the Supplier Accuracy Fee be applied to multiple business lines (e.g., Beer, Wine, and Soft Drinks)?

Supplier Accuracy rates and the Supplier Accuracy program are based on your six-digit supplier number. Supplier Accuracy is based on all audits in the period, regardless of the Walmart department for the items audited.

4. How will we be notified of fees charged each quarter?

Supplier Accuracy rates are calculated quarterly based on historical audit accuracy. 

• The DSD Accuracy Dashboard in Retail Link provides a unit accuracy summary for the date range specified and can be used to calculate the Supplier Accuracy rate. 
• Accuracy trends are accessible through the DSD Accuracy Dashboard and may be viewed for specific timeframes to build action plans to improve accuracy.

5. How often is the Supplier Accuracy rate calculated?

The Supplier Accuracy rate is recalculated and updated quarterly. 

6. Does manual receiving receive the accuracy rate adjustments?

No, accuracy rate adjustments will not be charged on Manually Received Merchandise or audited deliveries.

7. When do my audit accuracy rates change?

Accuracy rates are calculated based on the previous Walmart quarter’s historical audit accuracy. 

• The DSD Accuracy Dashboard on Retail Link provides a unit accuracy summary for the date range specified and can be used to calculate the shortage recovery rate. 
• Accuracy trends are accessible through the DSD Accuracy Dashboard and may be viewed for specific timeframes to build action plans to improve accuracy.

8. If I have some stores on DEX and others on ASN, does the shortage recovery fee apply to both my ASN stores and my DEX stores?

Yes, the shortage recovery program applies to ASN and DEX suppliers. Audit rates will be adjusted for all stores that are part of the shortage recovery program. 

9. How will the fee deductions be represented in the remittance advice? How are Shortage Recovery Rates posted on my account?

Shortage recovery rates are applied through an off-invoice deduction through the Pay from Receipt Process. Shortage recovery rates are transmitted through an EDI 812 document as defined below.

• EDI 812 Segment: SAC
• Field: SAC01 – Value “A” or “C”
• Field: SAC02 – Value Allowance/Charge Code “C010”
• Field: SAC05 – Value Allowance/Charge Amount
• Field: SAC07 – Value Allowance/Charge Percent

10. How do we know that Walmart will not charge the fee but also revert to high audit rates?

Low audit rates are a key component to the shortage recovery program for delivery efficiency for suppliers and store associates. The fixed audit rates have a program maximum of 5% of units. 

11. Will the shortage recovery rate impact my payment terms?

No, the shortage recovery rate does not impact payment terms. The invoice deduction will be applied according to existing payment terms. 

12. Why is my accuracy score so low?

Your accuracy score is based on audited ASNs. Before we can provide an answer for you, please create a case for Partner Support and select Retail Link > Accuracy > WRAP > Issue, and include the following information:

• Where does this data come from? (e.g., Do you have fees? Are you getting these numbers from a specific dashboard? Etc.)
• Timeframe.
• Store number.
• Is receiving data received via ASN/DEX or manually?

13. How do I improve my accuracy score?

Before we can provide an answer, please create a case for Partner Support and select Retail Link > Accuracy > WRAP > Issue, and include the following information:

• Where does this data come from? (e.g., Do you have fees? Are you getting these numbers from a specific dashboard? Etc.).
• Specific items, stores, and timeframe.
• Are receiving ASN/DEX or manually received?

14. How often is my accuracy rate updated?

Accuracy ratings are updated quarterly, following Walmart's quarters. For example, the accuracy results for February to April would be used to determine your accuracy percentage for the following quarter May to July.

Item Exceptions

1. How do substitutions impact accuracy?

Substitutions made after the receiving data was sent to Walmart will impact accuracy calculation. If an item was sent as a substitution and the item delivered is not the item provided via the receiving data in advance, the substitution item will be considered an overage and sent back to the supplier. The item that was not delivered will be considered a shortage. 

2. How do rejected items impact accuracy?

Rejected items do not negatively impact your accuracy score. They are subtracted from the expected quantity. 

3. How do not-on-file items impact accuracy?

Items that are not on file do not negatively impact your accuracy score. They are subtracted from the expected quantity.

4. How do mispicks impact my accuracy score?

Walmart expects you to ship the items included in the digital receiving record. Substitutions or mispicks will count against your accuracy score. 

5. If I edit the invoice after the delivery, does it impact audit accuracy? 

Yes, any edits or changes made to the invoice after an audit will not be considered in the accuracy calculation. We measure accuracy based on the receiving data sent to Walmart regardless of the adjustments to the invoice upon delivery. 

6. What types of errors count against our accuracy score (Damages? Unauthorized? Correct items and quantities but on the wrong pallet? Overages? Same product line at the same cost but in a different flavor? Etc.)

Any items that are expected on the digital receiving record (ASN or DEX) that are not present at the time of delivery will be counted as a shortage. Audits are performed by comparing the Product ID and the quantity delivered. 

• Any substitutions or mispicked items will be reflected as a shortage.  
• Excess quantities (overages due to excess quantities or items that are delivered, but not reflected on the digital receiving record) are not accepted by the store. 
• Rejected items or items that are not on file will not impact the accuracy calculation. Accuracy calculation removes rejected and not on file items from the expected quantity. 

7. I sent the right quantity of items but made some substitutions. How does this impact my accuracy score?

Walmart expects you to send the items originally on the digital receiving record. Substitutions will count against your accuracy score. For questions, please create a case for Partner Support and select Retail Link > Accuracy > WRAP > Issue, and provide the following details:

• Vendor Number:
• Walmart Item Number:
• What issue are you experiencing:
• What are you expecting to see:

Audit Process 

1. How does the audit process work?

Audits are conducted at random unless your accuracy rate is lower than expected. 

2. How are invoices audited?

Store associates perform audits using a receiving application. The receiving application loads the expected quantity sent by suppliers. Associates scan the items and the system compares the quantities to the original data submitted. 

3. How do we know if there is an error at the time of delivery? Do we receive confirmation?

Audits are randomly assigned. The store audits deliveries, and the results are confirmed by the supplier prior to departure. Audit exceptions should be confirmed before the audit is finalized and the Proof of Delivery (Receiving Detail Final Report) is provided. 

4. If we discover a discrepancy prior to check-in but after the ASN was sent, how can we correct this?

ASN discrepancies discovered through the audit process will be reflected in the supplier's accuracy report. If an item was included in a digital receiving record sent to Walmart but is not present in the store at the time of delivery, it is a shortage. If there are known discrepancies for non-audited deliverers, there is an item rejection process that may be used to remove the item from the delivery (and payment to the supplier). 

5. How does the system determine which shipments to audit?

The receiving system randomly selects the cartons for audit – less than 5%. The system triggers an audit notice when the associate scans the ASN. 

6. Why is a high percentage of my deliveries being audited?

The System Audit Percentage displays the percentage of audit deliveries and is determined by Walmart teams.   

7. Do shortages deductions apply to all DSD Receivings?

Only non-audited ASN/DEX receiving will receive an Accuracy Rate adjustment. 

8. Can the store opt out of the ASN program and/or audit me more frequently?

If a store is unable to use the digital receiving record provided or chooses to manually receive product, a shortage recovery rate is not applied to the delivery. You should discuss opt-out considerations with the Walmart team during your supplier calls. 

9. What is the shortage recovery program?

The shortage recovery program minimizes the need for frequent DSD audits by reimbursing Walmart for projected shortages at the time of delivery. Instead of relying on time-consuming manual audits of all deliveries to confirm quantities are correct, future deliveries will be randomly audited on an infrequent basis (no more than 5%) to confirm the expected SKUs and quantities match the actual SKUs and quantities received in the delivery. Payments for future non-audited deliveries will be based upon that supplier delivery accuracy percentage for the preceding Walmart quarter. 

10. If I edit the invoice after the delivery, does it impact audit accuracy? 

Yes, any edits or changes made to the invoice after an audit will not be considered in the accuracy calculation. Accuracy will be measured on the receiving data sent to Walmart, regardless of the adjustments to the invoice upon delivery. 

Payment and Deductions

1. How do I address a payment error from a Pay from Receipt (PFR)?

Go here and select Pay from Receipt Disputes as the reason for contact. Download the template (PFR_Correction_Sheet.xlsx). Once you have completed the template, attach the file to your request and submit it so our team can research the issue. Once the team receives your submission, you will receive a response with a ticket/reference number.

2. Why don't I see accuracy deductions in APIS?

Deductions are not assigned a code on your check remit file, but you can see this on invoice copies and your EDI 812 documents.

3. Why isn’t my invoice paid?

For questions, please create a case for Partner Support and select Retail Link > Accuracy > WRAP > Issue, and provide the following details:

• ASN Number
• Store Number
• Receiving Number

Our team will review your case and provide feedback and resolution. 

4. How do you pay invoices before the go-live date of the PFR?

For questions, please create a case for Partner Support and select Retail Link > Accuracy > WRAP > Issue, and provide a list of open items before the go-live date.

5. How will I recognize accuracy deductions when I receive my payment?

You can access accuracy deductions via EDI 812 or in Retail Link via APIS invoice copy. The allowance on the invoice copy is labeled SEA-SE – Deficit Freight.