Registration for Invited Suppliers

Updated 5 months ago ​by Merch Transformation

If you received an email from a Walmart Merchant to become a supplier, click the Register Now link to proceed with the process of becoming a Walmart Supplier. You will be directed to create an account. Please provide the following details:

  • Name
  • Email
  • Phone #
  • Create a Password

Next, you will have to click the following tiles and complete the information that appears in each:

  • Company Information
  • Tax Information
  • Contacts
  • Products
  • Diversity (not mandatory)
    • If you do not have a certificate to upload, fill in the blanks with the details below in this order.
      • No
      • Unavailable
      • Unavailable

Once the contact information and tiles are completed, you must wait for a Walmart Merchant to review your information and activate your account. Once you receive a notification email, click Login. You will be taken to the Distribution Channel to sign and accept your agreement. After you complete this step, you will be prompted to upload your insurance information.

Frequently Asked Questions

1. I accidentally registered as a domestic supplier when I should have registered as a direct import (or vice versa). How do I fix this?

You will need to call Retail Link at (479) 273-8888 and request that they delete your initial registration. You will be asked to provide the details you submitted when you filled out the original registration.

  • DUNS
  • SAP
  • Company name
  • Email ID
  • Vendor Number (if available)

Failure to provide this information will result in a prolonged resolution.

2. I see a "Not Authorized" error when I try to log in – how do I gain authorization?

If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. They may request screenshots of the error you're seeing.

3. Where do I find my company’s correct DUNS number?

Contact Dun & Bradstreet (D&B) at (866) 815-2749.

4. I’ve received the error "The DUNS number you have selected is already registered to a Walmart Supplier". How do I proceed?

If you’ve submitted a registration previously, it must be deleted in our internal systems. If you've never submitted a registration, our team may have to investigate further. Call Retail Link at (479) 273-8888 with the details of your registration and our team will assist you. 

5. I am a supplier from Canada. How do I view Canadian agreements to complete my onboarding?

Please contact Global Business Services (GBS) – (888) 499-6377 to have our team verify your access group. There are certain groups that are specific to Canada agreements if your account is not coded correctly, you won't be able to see your agreements. 

6. I am an existing U.S. Supplier. How do I access my agreements?

To access your agreements, navigate to the Business Terms and Agreements tile in Retail Link and click Onboarding. Then, select View to complete your Supplier Agreement Onboarding actions or to view your agreements. Select your vendor number and sequence to view Payment Terms, Allowances, and Shipping Contract to get a quick view. You can also click View All to navigate to the Distribution Channel to see all agreements on file linked to your vendor number.

7. I’m trying to check my application status and the onboarding page says "Pending Agreement Approval". What does this mean?

Our Walmart merchant teams review product submissions from self-registered suppliers and may or may not contact the supplier for more information or to discuss the next steps. 

8. How do I update my Company’s corporate address?

Contact Dun & Bradstreet (D&B) at (866) 815-2749 to update the information associated with your DUNS number.

9. How do I update my company’s remit address?

You can update this in the Retail Link Maintenance Dashboard. The remit address can be viewed and edited in the Company Information tile Remittance Address.

10. How do I update my factoring information?

You can update this in the Retail Link Maintenance Dashboard. The factoring information can be viewed and edited in the Company Information tile if you chose "Yes" to have a factoring relationship with Walmart. If you chose to use an outside company, you can update and upload the letter from the factoring company in the Company Information tile. 

11. Why am I seeing a "Tax ID Not Found" error in my Retail Link account?

If you see this error in Retail Link after 72 hours of providing this information, contact the IRS to validate your Tax ID records.

12. Why can’t I see my Tax Form in Retail Link under the Tax tile?

There may be an error with your tax information. If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. Please be prepared to provide the following information for a quicker resolution.

  • Duns
  • SAP
  • Company name
  • Email ID
  • Vendor Number (if available)

13. I am receiving an error while attempting to complete onboarding stating that my tax ID and company name do not match. How can I fix this?

Validate that your company’s legal name matches in both D&B and IRS records. If they do not match, you must contact the IRS or D&B to make sure they are the same otherwise you will not be able to continue the onboarding process. They must match exactly (letter for letter).

14. I’m receiving an "Invalid Email" error message when I try to add a contact using the Contacts tile in Retail Link, how can I avoid this?

Verify that you typed the correct, valid email address in the field provided. Often, you will see a transposed set of letters, numbers, or an incorrect domain (e.g., .con instead of .com). If you continue to receive this error, please create a case in Supplier Help.

15. Some of our contacts handle multiple roles within the company. How do I add the same email address for multiple contacts?

You can add the same email address for multiple roles by selecting Add contact, then clicking Input Email, and finally selecting Add Multiple Roles. This will populate the correct address for the contact tiles for the roles indicated. 

16. How do I avoid errors when uploading images? 

You must ensure that your image files do not exceed the maximum file size of 5 MB. The file format must be either JPEG or PNG.

17. How do I update my banking information?

Your bank information can be updated at any time by the Site Administrator. If you are not the Site Administrator, you will have to reach out to them to make updates. This can be done in the Retail Link Maintenance Dashboard in the Banking tile.

18. I am a Domestic Supplier and do not have a U.S. Bank Account. Can I upload a foreign bank account number?

You must contact your foreign bank to obtain a U.S. routing number. You can use that number to update your financial details in the Banking tile.

19. I cannot access the Distribution Channel because it is locked. Why is this section locked?

The Distribution Channel will be unlocked when a supplier agreement invite is sent from a Walmart or Sam's Club merchant.

20. My invitation is missing. How can I locate it?

You can log into Retail Link and select Sign an Agreement in the Distribution Channel to find your invitation. If you still cannot find your invite, you can contact our support team. If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account and a Seller Help login, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a faster resolution, please provide the following information in your request:

  • Invite ID
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the steps you’ve taken to try to access your invitation

21. I have an invite that has been accepted and I see an "Awaiting Walmart" comment while the Walmart merchant sees the invitation status as "Pending Supplier Acceptance". I accepted my invitation. How do I get it to appear correctly in Retail Link so I can continue the onboarding process?

If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a faster resolution, please provide the following information in your request:

  • Invite ID
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the steps you’ve taken to try to access your invitation

22. I’ve completed the item setup process, but it is incomplete in Retail Link. How can I get it recognized as complete?

If you have set up items with accurate information and are still getting an incomplete message, create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. Provide the following details for a quicker resolution:

  • Invite ID
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the steps you’ve taken to try to complete item setup

23. How do I download an active agreement?

Users can download agreements in the Retail Link Maintenance Dashboard by following the steps outlined below:

  • Click on Distribution Channel
  • Click on Sign an Agreement
  • Download a copy of any of your Active Contracts.

If you do not see your agreement in the Distribution Channel or are receiving an error trying to download an agreement please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a quicker resolution, please provide the following information in your initial request:

  • Vendor Number
  • Country of Access for the Vendor Number
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the steps you’ve taken to try to access your agreements

24. I received an email to continue the onboarding process, but I’m unable to accept an agreement. How can I accept my agreement?

If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a faster resolution, please provide the following information in your request:

  • Vendor number
  • Country of access for the vendor number
  • Company name
  • Email address
  • SAP ID
  • DUNS number
  • Screenshots of the errors your encountering

25. I received an email to continue the onboarding process, but I cannot see or find the agreement/invite. How do I proceed?

If you are a new user (your agreement is not yet finalized), please call Retail Link at (479) 273-8888. If you have an account, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a faster resolution, please provide the following information in your request:

  • Vendor Number
  • Country of Access for the Vendor Number
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the errors your encountering

26. Why are the Facility and Quote tiles locked?

It is normal for tiles to be locked during the onboarding process. The tiles will unlock once the Supplier Agreement is complete. If you recently made an update to the information in one of the tiles, it is customary for the tiles to lock so our team can review and verify the new information provided. If the tile is locked for more than three business days after an update, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier.

27. I received an email requesting clarification. Can I reply to the email?

Not responding to requests for clarification will prolong the completion of your Supplier Agreement. Please respond to all emails in Retail Link by navigating to the email notification received to access the clarification.

28. I submitted changes to my profile and now it is locked. When will it unlock?

If you make updates to your profile, it will be locked in the system for up to three business days for our team to review and verify your new details. If your tile is locked for more than three business days after an update, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a quicker resolution, provide the information below in your initial request.

  • Invite ID
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the errors your encountering 
  • What tiles are locked and what changes you made

29. How do I submit my W-9?

You must download the latest version of the W-9 from the IRS and fill out the PDF file completely. Next, you will navigate to your supplier profile in Global Supplier Management, upload the completed W-9 in the Tax ID section, and click Submit Changes. Your W-9 must be signed, dated, and the name on the W-9 must match the company name registered with the IRS to your Tax ID.

Your profile will be locked from further editing until our team verifies your W-9. If your profile is locked for more than three business days after an update, please create a case in Supplier Help by selecting Retail Link > Self Service Onboarding > Invited supplier. For a faster resolution, please provide the following information in your request:
  • Company name
  • Email address
  • SAP ID
  • DUNS Number
  • Screenshots of the errors your encountering

30. I’m receiving one of the following XML errors: Agreement issues getting 404 error during upload, Oops Message for Failed PDF generating, Spinning Spark while working in GSM, or Screen is Frozen and Popup Blockers. How can I avoid this?

You may have some old data cached in your browser. There are a few basic troubleshooting steps you can take to try to remove these errors:

  • Close your current browser session
  • Reopen Google Chrome
  • Clear your cache and cookies and browser history for the longest amount of time (typically "all time")
  • Turn off your pop-up blocker
    • Click the Google Chrome menu (three dots in the upper right corner) and select Settings. Next, select Site Settings under the Privacy and Security heading. Then, select Pop-ups and redirects and make sure it is set to Active.

31. How do I delete or update contacts in the Contacts tile?

If the contact is set up with roles assigned, the Site Administrator cannot delete a role until the role is removed and the contact is set up as a user. The Site Administrator should follow the steps below:

  • Click Add New Contact from the contact page
  • You can use an existing contact name, but you need to associate it with a different email address (If you only need to change the email address you can do this here)
  • If you need to add the same roles to the new contact, do so now
  • To delete the contact, select Edit and remove the roles, and set them up as a user
  • Finally, select Edit the User and delete them

32. I received a notification that my contact was updated in Retail Link. Can I turn this off?

No, all contacts in Retail Link will receive email notification of any access change or update to their user account. The Retail Link security team requires that the user be notified of any change to their contact details, so we cannot disable notifications.

33. Do I have to complete the insurance information tiles in Retail Link?

Yes, you must complete both the Insurance and Supplier Liability Insurance (SLI) tiles. Once you complete the insurance tile and are granted full access, you can upload the applicable insurance documents to Supplier Liability Insurance.

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