Understanding Our Item Setup Compliance Controls
When you set up and manage items, keep in mind these important topics to ensure our business continues to operate in compliance with all laws:
Don't set up or submit prohibited items
Some items are prohibited from sale on our sites due to legal reasons or company policy. As a general rule, items classified as any of the following could be prohibited:
- Illegal
- A weapon
- Requires prescription
- Dangerous/unsafe/hazardous
- Age restricted
- Offensive
Check out our full prohibited items list before setting up potentially prohibited items to avoid delisting or delays.
Make sure you are ready for an Environmental Review (WERCS)
WERCS is a 3rd party company that helps Walmart properly identify and handle items classified as hazardous. If your item is or contains any of the following, it will require a WERCS assessment before it can be published on the site:
- Chemicals
- Aerosols
- Pesticides
- Lithium or lead acid batteries
If an item is flagged for WERCS and you are unfamiliar with the WERCS assessment process, refer to these articles:
- WERCSmart Overview
- Register with WERCSmart
- WERCSmart - Registering Lithium Batteries or Battery-Containing Products
- WERCSmart Tips
Made in the USA claims
Owned products (1P and DSV) cannot have U.S. manufacturing claims in the text of the item page content. Our policy is to remove (i.e., unpublish) all items containing such claims on the item page. As a best practice, any "Made in the USA" verbiage should be removed during item setup.
The correct way to display "Made in the USA" is to upload an image of the item packaging that clearly shows the claim. The image should NOT be edited to include the claim (e.g., adding a seal or text).
Shipping restrictions
Some items cannot be sold in all 50 states or in certain jurisdictions. If your item has such restrictions, you should provide them using the Sale Restrictions attribute (aka State Restrictions) during item setup.
Compliance attributes
During the item setup process, we must collect required data before Walmart can place a purchase order on an item or before an item can be published on the site. This data varies depending on the item setup product type.
- Some of this data is for internal purposes (e.g., Contains Chemical, Aerosol or Pesticide? helps determine how we should handle and store the item).
- Some of this data is legally required information that customers will see on the item page (e.g., California Prop 65 Warning Text, Ingredients Text, nutrition label information).
- New compliance attributes include the following:
Attribute | Definition |
Has NRTL Listing Certification | Indicates an item has NRTL listing certification(s). A Nationally Recognized Testing Laboratory (NRTL) is an independent organization recognized by Occupational Safety & Health Administration (OSHA) to provide evaluation, testing and certification for products within its scope of recognition for the US market. |
NRTL Information | Parent attribute containing: NRTL Organization and NRTL Test Standard to collect information of Nationally Recognized Testing Laboratory (NRTL) listing certification on an item. This will be a conditionally required attribute if “Has NRTL Listing Certification” is marked as Yes. |
NRTL Organization | The Nationally Recognized Testing Laboratory (NRTL) that tested and certified your product to safety test standard(s) within its scope of OSHA recognized test standards. Please select one or more of the appropriate NRTL(s) in the drop-down menu. |
NRTL Test Standard | Please provide the certified test standard number(s) in the designated text field, separated by a comma (Ex: UL 1484, ANSI Z21.1). Selecting one or more NRTL(s) indicates you are able to provide proof of listing certification(s) upon request, and you will update the certification information when there's a change in the certification. |
Nutrition/Supplement/Drug Fact Label Type | If the item contains Supplement Facts, Drug Facts or Nutrition Facts, please make the appropriate selection. If the product does not contain any of the three listed fact panels OR contains only a fact panel other than the three listed, then select None. |
Is Food Component Monetary Value Over 50% | Is this a combination item that includes human food or human food producing seeds/plants/trees, where the value of the food or plant component is greater than 50% of the total product value including packaging?
|
Human Food Producing Seeds, Plants & Trees | Seeds, plants, or trees that produce food intended for human consumption (including those that are used to produce spices for use in cooking). |
Product removals
If you have a product that is subject to a potential safety or regulatory issue (e.g., a product safety recall), click the chatbot in Supplier One to open a case with Partner Support to notify the Compliance team for next steps.
Editing item pages
Walmart can be held legally liable for making false claims on item pages. Read the guidelines below before editing any item page content:
- Make sure all required compliance attribute data is displayed and accurate. This includes food ingredients, Prop 65 warnings, country of origin information, etc.
- DO NOT make product claims that are not made or verified by you, the supplier.
- Suppliers are the experts on the products and any marketing or functional claims about them. Information should not be edited without the supplier's input to reduce introducing errors or misinformation that could create customer confusion.
- Also, any claims made become Walmart's claims, and we must have evidence that they are true and complete before displaying them on the site.
- Required attribute data (for item content) that was provided by suppliers should not be edited by Walmart associates, unless confirmed by our legal or compliance team.
Items declined by Walmart Compliance
If your Activity Manager shows items declined by the Walmart Compliance team that you don't believe should be declined, you may request a review of the items by clicking the chatbot in Supplier One to open a case with Partner Support. Remember to provide the Submission ID in the request.
Have Questions or Need Help?
If you experience any issues viewing and managing your catalog, please click "Help" in the top navigation menu and select "Manage tickets" to file a case ticket. Or, select "Chat" to get real-time help from our chat bot or click "Search articles" to search Supplier One HelpDocs.
Make sure to select the issue type Items and Inventory.