Agreement Renew FAQs
Profile
1. How can I tell what needs to be updated on my Company profile?
Refer to Supplier Setup and Maintenance.
2. How do I get the contact information updated on my agreement cover page?
You can update your information in the Retail Link > Company Profile. Once all changes are made, please remember to click 'Submit Changes'. The profile will lock for internal approvals and will unlock once complete. Once your profile is updated and unlocked, agreement acceptance can begin. You will need to update and complete it before your renewal is sent. For any additional questions, contact the Retail Link Help Desk at 479-273-8888.
3. The banner in my profile indicates my Banking tile needs updates. What do I do?
Your Site Administrator user needs to review the banking information, answer the questions, save the Banking tile, and click 'Submit Changes' on the profile. The Site Administrator user is the only user who can perform this function. For any additional questions, contact the Retail Link Help Desk at 479-273-8888.
4. How can I update my Company Profile?
Reference the help documentation provided in the 'Help and feedback' section of your Retail Link Company profile. For any additional questions, contact the Retail Link Help Desk at 479-273-8888. Refer to Supplier Setup and Maintenance.
5. What if I cannot accept the Walmart Supplier Agreement on the Company Profile on Retail Link?
Please check your profile for any profile changes that are needed before you can accept your agreement. Please call the Retail Link Help Desk at 479-273-8888 for support.
6. What do I do if I can't accept my agreement because my Company Profile on Retail Link needs updates or is locked?
Your profile on the Supplier One dashboard is required to be updated. This will assure we have current information and contacts. If updates are needed, there will be a blue banner at the top of the profile directing you what actions need to be taken. Once all changes are made, please remember to click 'Submit Changes'. The profile will lock for internal approvals and will unlock once complete. When profile is updated and unlocked, agreement acceptance can commence. Refer to Supplier Setup and Maintenance.
7. What do I do if I can't get into my account in Retail Link?
Depending on the issue with signing into your account, there are a few articles you can refer to for help. You may also contact your Site Administrator or the Retail Link Help Desk at 479-273-8888.
Agreements
1. What are Modular agreements?
The governing agreement between Walmart and Suppliers, the Master Supplier Agreement (MSA), is the same for all business units, including Walmart domestic, direct import and Sam’s Club. We have simplified the supplier agreement and acceptance process by modularizing our agreement into two components:
- Master Supplier Agreement (MSA)
- Business Terms Agreement (BTA)
The Walmart Master Supplier Agreement will be accepted once for all business under the 6-digit. A separate Business Terms Agreement will then be accepted for each 9-digit. Renewals and additional department/sequence agreements can be quickly accepted due to the Business Terms Agreement being the only document required once the Master Supplier Agreement is in place.
2. Will this change the process for agreement renewal?
Walmart agreements are 'evergreen' and should not change until new terms are agreed upon. Once agreed upon, you will return to the normal course of agreement renewal.
3. Does this affect Walmart only or will Sam's agreements be renewed?
If you have both a Walmart and Sam's agreements under a single 6-digit, you will need to accept the Master Supplier Agreement (MSA) and any Walmart Business Terms Agreements (BTAs). Sam's BTA won't be impacted. However, in the event you receive new/renewed Sam's agreement, you will not have to accept the MSA again (at 6-digit level). You will only have to accept Sam's BTA (9-digit).
4. How do I update my Sam's Club agreements?
Sam's Club will be in contact with you when they renew.
5. How can I remove or inactivate some of the agreements?
Please contact the Supplier Administration team at agreementsupport@walmart.com.
6. What if one or a few of my agreements are missing?
The 9-digit may have been excluded due to suspected inactivity. If it is active, please reach out to the Supplier Administration team at agreementsupport@walmart.com to get it activated.
7. How do I change my agreement each year?
Walmart agreements are 'evergreen', and there is no need to change annually.
8. Can I view the Business Terms Agreement (BTA) before accepting the Master Supplier Agreement (MSA)?
You can view the BTA before accepting the MSA. However, you must accept the MSA before accepting the BTA.
9. How can I update our company information due to a restructure/buyout/merger/acquisition?
Company changes should be done in the Company tile of your profile in Retail Link. Once updates are made to all impacted tiles, click on the 'Submit Changes' button. The Buyout Merger team may have additional questions, so look out for emails or messages in the message center of your Company Profile (envelope icon).
10. Why do my terms not look right for what I submit on EDI?
What is submitted via EDI does not represent your actual terms if they differ from what is on your Business Terms Agreement (BTA). Terms are on the 9-digit level, so please refer to your BTA for what your existing payment terms are.
11. How can I check my current terms?
Please refer to your existing Business Terms Agreement (BTA) for each 9-digit you are having discussions on. These can be found on the Agreements tile in your Company profile in Retail Link.
12. Why are my supplier [6 Digit] payment terms different than what is proposed?
Terms are at the 9-digit level, not the 6-digit level. Please refer to your existing Business Terms Agreement (BTA) for each 9-digit you are having discussions on. These can be found on the Agreements tile in your Company profile in Retail Link.
Terms Acceptance
1. What happens if I decline MSA?
Not accepting the new Master Supplier Agreement may impact business. The MSA is standard agreement suppliers accept to continue to do business with Walmart.
2. What if I am having trouble accepting the BTA?
Please ensure that you have added your agreement level addresses and reviewed the terms. For additional support, please call the Retail Link Help Desk at 479-273-8888 for support.
3. Can I accept the Business Terms Agreement (BTA) and not the Walmart Master Supplier Agreement (MSA)?
No, the Walmart Master Supplier Agreement (MSA) is required to be accepted before the Business Terms Agreement (BTA) acceptance. You can view the BTA prior to accpeting the MSA.
Network Allowance
1. How will network allowance be collected?
Similar to existing allowances, the amount will be automatically deducted off-invoice, each invoice. No manual intervention will be required.
2. How does the allowance apply to warehouse shipments (FC/DC)?
This allowance will be applied to all warehouse POs and be deducted off invoice.
3. How does the allowance apply to direct to store (DSD)?
For Pay From Receipt (PFR) suppliers, the allowance will be deducted prior to payment. For suppliers submitting an invoice through EDI, it will also be deducted prior to payment.
4. What is the Network Allowance?
We make significant investments in our network to deliver the best experience for our customer. These investments benefit our business but also those of suppliers. We expect contribution to be in line with the benefits suppliers receive. We are introducing a Network Allowance that will replace the allowances that exist today. Our new approach will simplify our current allowance structure and align with our omni business which serves customers however they choose to shop.
5. Does the Network Allowance replace existing allowances in my current agreement with Walmart?
The legacy allowances that will be eliminated include the following:
- New Warehouse Allowance
- New Store / New Location Allowance
- Freight Allowance
- Display Allowance
- Advertising Allowance
- Early Buy Discount Allowance
- Promotional Allowance
- Backhaul Allowance (the Backhaul Allowance has transitioned into a ‘program’ over the last few years)
Some fees may have been part of legacy agreements but are not allowances linked to the Vendor agreement today.
Defectives, Swell, Soft Goods Allowances (Return Merchandise Allowance) are not being eliminated.
6. How will Network Allowance rates be applied to agreements?
Network Allowance rate will be set and applied at the 9-digit level. Any parent company financials are calculated based on a weighted average across the 9-digit agreements.
Payment Terms
1. What if my current agreement has float days?
The acceptance of the renewed agreement will automatically remove any current float days.
Defectives
1. How will the defectives rates be applied to my agreement?
The allowance rate will be calculated at the 8-digit (department) level and applied to all 9-digit agreements within the 8-digit. Any parent company financials are calculated based on a weighted average across the 9-digit agreements with a Defective Allowance.
2. How can I view my returned merchandise actuals?
You can access the Return Trends | Claims and Returns Scorecard (CARS) through Supplier One for visibility into your L12M actuals.
CPP
1. How was the Fuel Management Program (FMP) surcharge calculated?
Fuel surcharge is determined by route, what the truck actually spent on fuel, and it’s allocated based on % of the truck/ trailer used (if shared).