Updated 2 weeks ago by Merch Transformation Change Management
You will only see multibox items in Supplier One if you set up and manage multibox items. The Submissions Manager shows all multibox item setup submissions made by users who share your 6-digit Supplier ID(s). You can easily track where multibox items are in the review process.
If you need to take further action on a submission, you'll receive an email from Walmart-Supplier One with a link to the submission.
In the left navigation menu, click Items and Inventory and select Submissions Manager.
Click the Setup tab to view all setup submissions. You can click ShowMy Activity Only to view only your submissions.
Click All Filters to narrow down your list of submissions. For example, apply the Submission Type filter for Multibox.Or, you can copy and paste up to 200 Submission IDs in the search bar.You can also quickly filter submissions by status (Supplier Action Required, Walmart Action Required, Completed).
For each multibox item setup submission, the table will show the: Submission ID and Description, Submission Type, Submission Date, Submitted By, Supplier, and Status.
View Details
Under the Actions column in the table, click the dots and select View to learn more.
If the submission has only one multibox item, you'll see the status at the item level (e.g., Successfully Created, Data Errors, Required Content Incomplete, Requires WERCS).
If the submission has more than one multibox, you'll see the Details page with a count of all the successful, incomplete, and declined submissions. Click View to learn more.
By default, you'll see each multibox item in the submission at the Sellable GTIN level. Click the arrow icon to view the box components.
Errors can occur at the Sellable GTIN level and at the box component level. To learn more about and fix the errors, click Download to generate a spreadsheet.
Make sure to check all editable tabs of the spreadsheet (i.e., Component Item Configurations and Product Content And Site Exp tabs) for errors. Once you've fixed all of the errors, upload the file back into Supplier One.
Please email the Submission ID to your Walmart merchant once the multibox items are set up in Supplier One (i.e., when the submission status is Complete).
What Do the Multibox Statuses Mean?
Successfully Created
Setup for these multibox items is complete. They’re eligible for purchase orders, and you can find them in the Products view of the Supplier One catalog.
Incomplete Multibox
These multibox items can be incomplete for a number of reasons:
Data Errors or Incomplete Content: Click Export to download and fix the errors in a spreadsheet. Then, upload the file back into Supplier One.
Requires WERCS: At least one component requires a WERCS assessment. Learn more about WERCS here.
Updates Requested: Click Export to review the comments and make the updates in a spreadsheet. Then, upload the file back into Supplier One.
System Processing: We are still processing these multibox items. Please check back in a few hours.
System Errors: We'll automatically try to reprocess these multibox items every few hours (up to three times). If you still see system errors after 24 hours, please click the chatbot in Supplier One to file a case ticket to Partner Support.
Internal Errors / Conflicts: A Walmart associate needs to review the issues, and there is no action for you at this time.
Declined Multibox
These multibox items have been declined by a Walmart associate and will not be eligible for purchase orders. Learn more in the Comment section.
Discard Submission
This functionality is not yet supported, but will be coming soon, for multibox item setup activities in Supplier One.
Submissions are purged from the system automatically after 90 days. If you have incorrect or duplicate multibox item submissions that are stuck in the Supplier Action Required or Walmart Action Required status, you can discard the submission in your Submissions Manager.
Under the Actions column in the table, click the dots and select Discard Submission.
Click the Discard button to confirm your action. All of the multibox setup requests in your submission will be discarded.
Have Questions or Need Help?
Please refer to these notes and tips for multibox item setup (e.g., assigning tax codes to multibox items is a manual process that may take up to 14 days following item creation).
If you experience any issues viewing and managing your submissions, please click "Help" in the top navigation menu and select "Manage tickets" to file a case ticket. Or, select "Chat" to get real-time help from our chat bot or click "Search articles" to search Supplier One HelpDocs.
Make sure to select the issue type Items and Inventory.
Click the Setup tab to view all setup submissions. You can click Show My Activity Only to view only your submissions.
Make sure to check all editable tabs of the spreadsheet (i.e., Component Item Configurations and Product Content And Site Exp tabs) for errors. Once you've fixed all of the errors, upload the file back into Supplier One.
